What is a HAR file?
A HAR file is often used to troubleshoot networking or performance issues. HAR stands for HTTP archive Format, and is a JSON-formatted archive file that contains details on your recent network activity recorded by your web browser. This includes -
i) interactions like web requests and responses between a website and the web browser
ii) plan text logs of HTTP client-server connections
iii) time it took to load each resource
In the context of Chinafy
There are multiple variables that can affect how a website performs in any browser environment.
These variables can include issues with the website itself, OR Network Settings/Restrictions (e.g. common in Office settings), Virtual Private Networks (VPNs), poor internet connections, browser issues such as an outdated browser, human errors and so forth.
The HAR file will help us to isolate whether or not the the performance issues are due to Chinafy configuration errors on the website or these external variables.
If you are experiencing any issue on your website, we highly recommend sending a HAR file to enable our team to properly identify where the issue might be.
- Clear Cache on your Firefox browser
- At the top-right of your browser window, click the Firefox menu.
- Select More tools > Web Developer > Network from the drop-down menu.
- Click on the Settings button and select the Persist Logs option.
- While the capture is ongoing, refresh the page and repeat the problem.
- Right-click any row of the activity panel and select Save all as HAR if you’ve successfully replicated the problem.
- Finally, If in case console log file is also required for troubleshooting, navigate to the Console tab and Select all by right-clicking any row and paste the content in some text file and share it with support@chinafy.com or your account manager.
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