How to troubleshoot your Chinafy website – Chinafy

Is your Chinafy site not working as intended? Follow the steps below to troubleshoot it.

1. Identify whether the issues are related to speed or deliverability

Follow the help docs below to troubleshoot your Chinafy site respectively:

2. Confirm whether users are staying within your subscribed domain

If you've subscribed to Chinafy under "www.yoursite.com" and not your other domains such as "account.yoursite.com", any broken functionality on the latter is unrelated to Chinafy.

3. Try viewing your site via different browsers, devices, and locations

Replicate the issue across devices, browsers (incognito preferred), and locations as best you can. Let us know if it's reproducible across different environments.

4. Test the same page outside of China

We "inherit" the set-up of your original site so when a file/feature is broken, the same is reflected on the Chinafy version of your site. If it recurs in both global and Chinafy environments, contact your developer to fix it at the root.

5. Document your testing environment

There are multiple variables that can affect how a website performs in any browser environment. User-specific issues are especially challenging to investigate after the fact, as not all of them are easy to replicate so any information you can provide us would be helpful.

These variables can include issues with the website itself, Network Settings/Restrictions (e.g. common in office settings), Virtual Private Networks (VPNs), poor internet connections, browser issues such as an outdated browser, human errors, and so forth.

Describe your device type, browser type, and network conditions
Document the issues with screenshots or recordings

6. Send us a HAR file/screenshots

Follow our guides to generate HAR files. It helps us better understand issues on the user end and it speeds up our process of finding a resolution.

Got questions? Contact us at Chinafy Support (support@chinafy.com).

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